Thursday, September 17, 2009

Yelp: The Good, The Bad and The Ugly

Ever since I first began my career as a bartender, I have always had one major goal in mind: to always make the customer happy. Working in the service industry, I am in the business of customer service, of pleasing the customer. Sometimes, customers are really easy to please. Other times, customers can be high maintenance and demanding. If a customer is well taken care of, then there is a greater chance that the customer will come back in the future and tell their friends about their experience.

Before 2004, most people would hear of new restaurants and bars based on word of mouth. If a customer had a great or terrible experience at a restaurant or bar, that customer would tell their friends. Yelp has since brought this “word of mouth” service online in the form of Read More...

1 comment:

Donald D said...

I personally think Yelp is great and I've been a bartender for 10 years and in the industry for 19. Sure, there is gonna be that occasional review that isn't the most objective or someone flaming on a restaurant they may have been fired at, but I think all in all, Yelpers (people that frequent the site for good opinions) can see past these exceptions. For that matter, I think most Internet-savvy individuals can do the same.

Most of the people that use the site tend to be somewhat restaurant/bar/food savvy. Does that make them an expert? No.
But do they usually have enough interest/passion to take the time out of their day to interact with other "foodies" about their restaurant/bar experiences? Yeah, and that usually is a good indicator of someone that has, at the very least, a decent idea of what makes for good food, service and atmosphere.

It doesn't take long to get acquainted with the process and catch on to the exceptions that deviate from using it responsibly.

Just some humble 2 cents.

Donald Deez Place