Every now and then you are blessed with a night that is extremely busy, and yet it runs smoothly. People come in at a constant pace instead of all at once. People are nice. People tip well. The drinks for the server tickets are being made as fast as the orders come in. Customers are happy. Tonight, I was blessed with one of these nights.
I only had one guy who threatened to disrupt the smoothness of the night. He ordered his drink and while watching me make the drink he ordered, decided that he wanted to change his order to a whole other drink completely. I laid down the law with him and told him that he had already ordered the one drink and that he couldn't change his mind AFTER I made the drink he ordered, unless he wanted to buy both drinks (which he didn't). I thought he was going to give me a hard time. Maybe it was the smile I flashed him when I told him that I wouldn't take his nonsense that won him over? Whatever it was, he agreed with me, accepted his drink and paid for it.
At the end of the night, the same guy came up to me and asked me if he could have a free shot. My policy on when people ask me for free stuff? If you have to ask, you don't deserve it in the first place. The answer will always be a firm NO. The guy told me that I was strict. I told him that I was the bar manager and that it was my job to be strict. I gave him this whole schpeal about having to lead by example, yadda yadda yadda. I was just happy to tell him no and when he whined about it, I was more than happy to play my manager card. He felt like a schmuck asking the manager for a free drink. Whoopsie!
You play, you pay buddy.
Other than that, tonight was smooth sailing. I wish every busy Saturday night could run as smoothly as tonight did.
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